Payments
Payments Questions
- Where can I find my payment history?
- I would like to make my payment over the phone, but did not hear an option to do that with the automated system.
- I checked my payment history online and it is not showing all of the payments I have made?
- I made a payment recently but when I logged into my online account, it is not reflecting the payment I have made?
- I would like to pay off my account. Where can I find my balance owed on my account?
- I have signed up for auto-bill pay online but would like to make more than the minimum payment. How do I set that up?
- I tried setting up an online payment to run today but the online system is not allowing me to select this day?
- Can I pay my loan off with a credit card?
Can't find what you're looking for?
Where can I find my payment history?
If you would like a complete payment history, please call our customer service department and one of our representatives will be able to provide you with this.
I would like to make my payment over the phone, but did not hear an option to do that with the automated system.
You are welcome to make a payment over the phone. We do not have an automated system to take payments. You simply need to select the option to speak with a customer service representative and they will be able to assist you with making a payment.
I checked my payment history online and it is not showing all of the payments I have made?
Your payment history online only reflects the payments made through our website. Any other types of payments will reflect on your actual statement. For a complete payment history, please call our customer service department and one of our representatives will be able to provide you with this.
I made a payment recently but when I logged into my online account, it is not reflecting the payment I have made?
Our online account system only updates once a month when a new statement is issued.
I would like to pay off my account. Where can I find my balance owed on my account?
You will need to call our customer service department to obtain an accurate pay off quote.
I have signed up for auto-bill pay online but would like to make more than the minimum payment. How do I set that up?
Our auto-bill pay is based off your monthly statement – it will only process the minimum amount due on your statement 1 day before the payment is due (example: if your payment is due on the 15th of the month your payment will get processed on the 14th of the month with exceptions of holidays and weekends where the payment will be processed the following business day). If you want your automatic withdrawal with a different payment amount and or date, you may contact our customer service department directly. We also offer biweekly, bimonthly and weekly automatic withdrawal payment options through this service.
I tried setting up an online payment to run today but the online system is not allowing me to select this day?
We process our online payments once a day and if the payments for that day have been processed, you will have to select the following business day. We do not process payments on holidays or weekends.
Can I pay my loan off with a credit card?
We accept checks and money orders for payment in full on your loan. You may also pay over the phone with your checking account information. We do not accept credit cards to pay in full at this time, but you may contact your credit card company to a cut a check directly to us to satisfy your loan. Please contact our customer service department for pay-off information.